Terms of Service

These terms are an agreement between you (the merchant operating a store) and the operator of this platform (“we”, “the platform”). By creating an account you agree to them. If you are shopping at a store built on this platform, your purchase is from that store’s merchant — see “Merchants sell, we host” below, and that store’s own policies.

1. The service

The platform lets you build and host an online storefront: a visual page editor, product catalog, order management, and related commerce tools. We may add, change, or remove features over time.

2. Your account

• You must provide accurate information and keep your credentials secure.
• You are responsible for all activity under your account and store.
• One person or legal entity per account; you must be able to form a binding contract.

3. Subscription and billing

• New stores start with a 7-day free trial of the full platform, no card required; continuing after the trial requires a paid monthly subscription, billed through Stripe. Current pricing is shown in the dashboard before you are charged.
• We reserve the right to change our pricing and to introduce, change, or remove fees at any time — including the subscription price and any transaction fee or commission calculated as a percentage of your sales. A change to the subscription price applies from your next billing period; a new or changed transaction-based fee takes effect on a going-forward basis for sales made after it applies. Current pricing and fees are always shown in the dashboard before they apply, and where a change is material we will give you advance notice; continuing to use the platform after it takes effect means you accept it.
• You can cancel any time from the billing portal. When the trial ends or the subscription lapses without payment, your store is taken offline and paid features (such as building and publishing) are paused until you subscribe — your data is retained.
• Fees are non-refundable except where required by law.

4. Merchants sell, we host

Every store on this platform is owned and operated by its merchant. The merchant — not the platform — is the seller of record for everything sold in their store: they set prices, fulfil orders, handle returns, and are responsible for the legality of their products and the accuracy of their store’s content and policies. Card payments settle directly to the merchant’s own Stripe account via Stripe Connect.

5. Payments

Payment processing is provided by Stripe and governed by the Stripe Connected Account Agreement. To accept card payments you must complete Stripe onboarding; Stripe may require identity and bank verification. Stripe’s processing fees apply to each transaction.

6. Your content

You keep ownership of everything you upload — product data, images, text, and page designs. You grant us the license needed to host, display, and back up that content in order to run your storefront. You are responsible for having the rights to what you upload.

7. Acceptable use & prohibited products

You are responsible for the legality of everything you sell. You may not use a store on this platform to offer, promote, or sell any prohibited or restricted product or service, including:

• Illegal goods or services, stolen goods, or anything that infringes others’ intellectual-property or other rights, including counterfeits.
• Weapons, firearms, ammunition, explosives, and their components.
• Illegal or recreational drugs, controlled substances, and drug paraphernalia.
• Adult or sexually explicit content and services.
• Regulated goods sold without the required authorization — for example alcohol, tobacco, vaping products, or prescription and pharmaceutical items.
• Gambling, and financial or investment products offered without proper licensing.
• Products with unproven health or medical claims, and other deceptive, fraudulent, or misleading offerings.

You also may not engage in deceptive commerce (misleading pricing, fake reviews, or impersonation) or abuse the platform (interfering with other stores, scraping shopper data, or circumventing security or rate limits). Our payment providers maintain their own lists of restricted businesses, which apply to your store in addition to these terms.

We may suspend, restrict, or remove any store that violates these rules — or that our payment providers restrict — at any time, and without notice where necessary to protect the platform, shoppers, or other merchants.

8. Shopper data

Data about your shoppers (customers, orders, addresses) belongs to your relationship with them. We process it on your behalf to run your store, as described in the Privacy Policy. You agree to use shopper data lawfully and honour shoppers’ privacy rights, including deletion requests. Our Data Processing Addendum forms part of these terms and sets out how we process shopper data on your behalf.

9. Availability and disclaimers

The service is provided “as is”. We work to keep it fast and available but do not guarantee uninterrupted operation, and we are not liable for lost profits or indirect damages. Our total liability for any claim is capped at the subscription fees you paid in the twelve months before the claim arose.

10. Termination

You may close your account at any time. We may suspend or terminate accounts that breach these terms, with notice where practicable. On termination you can export your store data for 30 days; after that it is deleted as described in the Data Processing Addendum.

11. Changes

We may update these terms; material changes will be announced in the dashboard or by email. Continuing to use the platform after a change takes effect means you accept the updated terms.

12. Governing law

These terms are governed by the laws of Tasmania, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. Nothing in these terms limits rights you have under consumer law that cannot be excluded, including the Australian Consumer Law.

13. Contact

Questions? Contact the platform operator at support@pluckycart.com.